Mobility Services

January 2022: 
RideKC Freedom and RideKC Freedom on Demand are expecting unusually high absences with both drivers and dispatchers.  Customers can expect delays in service, and may experience longer hold times when calling for reservations and/or trip status.  We apologize for any inconvenience this may cause and are working tirelessly to find solutions.  If you would like to cancel your trip today, please call 816-842-9070, and listen for your correct option.

RideKC Freedom

Your mobility is important to us. That is why IndeBus, KCATA, Johnson County and Unified Government Transit are working together as RideKC to provide friendly, affordable access to the Kansas City region. If you are an older adult, person with a disability or person of low-income please see below what services may be available to you. We are here to help connect you to your community.

Paratransit is available to those who meet certain qualifications. To apply for paratransit service from KCATA, Unified Government Transit, Johnson County, Kan., or IndeAccess, download a printable application in English or Spanish. The application and Ride Guide are available in alternate formats and in Spanish upon request by calling 816-842-9070 and pressing option 5 for Eligibility. 

Quick Links

Ride Guide Documents: Eligibility - How to Ride - Policy
Severe Weather
Tips for Arranging Trips

Where Do You Live?

Kansas City, Mo.

KCATA Freedom offers two types of services, ADA paratransit and non-ADA demand response. The ADA paratransit service is operated within ¾-mile of local bus routes and costs $3 per one-way trip. The non-ADA demand response service has a larger service area and cost is determined by the length of the trip. To utilize these services you must first go through the eligibility process. For questions about how to apply for and use the services please call (816) 842-9070, Monday - Friday, 8 a.m. – 4:45 p.m.

The Ride Guide documents will give you more information about RideKC Freedom. 

• Eligibility: Including Types of RideKC Freedom Services, Types of Eligibility, How to Apply, and Johnson County’s Reduced Fare Program 
• How to Ride: Including Service Options, Service Areas and Hours, Paying Fares, Reserving Scheduled Service, Special Programs, Service Provision Guidelines, Severe Weather,  Comments or Compliments, Phone Numbers and Hours of Operation 
• Policy: Including Customer Rights and Responsibilities, Customer Code of Conduct, Cancellation and No-Show Policies, Suspended Service, Appeals Process, Additional Accommodations and Requirements, Comments or Compliments 

Alternative Accessibility Formats: Information found on this website can be provided in an alternative format upon request.  For an eligibility application, please contact RideKC Freedom Regional Eligibility Office at 816-842-9070, option 5, to speak to a representative. To obtain a copy of the Ride Guide and for other information found on this website, speak with a RideKC Freedom Customer Service Agent at 816-842-9070, option 1.  RideKC Freedom will do its best to provide the requested alternative format within a reasonable time.

Kansas City, Kan./Wyandotte County

Unified Government Transit offers two types of services, ADA paratransit for persons with disabilities and Senior paratransit for individuals aged 65 and over. The ADA paratransit service is operated within ¾-mile of local bus routes and costs $3 per one-way trip. The Senior paratransit service is operated Wyandotte County wide and costs $2 per one-way trip. To utilize these services you must first go through the eligibility process. For questions about how to apply for and use the services please call (816) 842-9070, Monday-Friday 8 a.m. – 4:45 p.m. NOTE: ADA Complementary Paratransit is Zero Fare through 2023.

City of Independence, Mo.

The City of Independence offers two types of service, an ADA paratransit service called IndeAccess and for older adults called IndeAccess+. IndeAccess is operated within ¾-mile of local bus routes and costs $2 per one-way trip. IndeAccess+ serves all of the city of Independence and costs $2 per one-way trip. To utilize these services you must first go through the eligibility process. For questions about how to apply for and use the services please call (816) 842-9070, Monday-Friday 8 a.m. – 4:45pm NOTE: ADA Complementary Paratransit is Zero Fare through 2023.

Johnson County, Kan.

Johnson County offers two types of services, RideKC Freedom and SWIFT. RideKC Freedom is an enhanced mobility, shared-ride non-ADA service that operates throughout a designated service area in Johnson County; Kansas City, Kan; and Kansas City, Mo. The cost of RideKC Freedom rides is determined by trip length. To utilize these services you must first go through the eligibility process. For questions about how to apply for and use the services please call (816) 842-9070, Monday-Friday 8 a.m. – 4:45 p.m. 

Call RideKC Freedom

Phone Options for Regional RideKC Freedom: (816) 842-9070

Option 1: RideKC Freedom: Kansas City, Mo., and Independence scheduling, reservations and dispatch 
Option 2: RideKC Freedom: Johnson County, Kan., scheduling, reservations and dispatch
Option 3: RideKC Freedom: Wyandotte County, Kan., scheduling, reservations and dispatch
Option 4: RideKC Freedom On-Demand Scheduling and Dispatch: Same day or advanced scheduling, reservations and dispatch 
Option 5: Eligibility Office: All RideKC Freedom applications, certifications, ID cards, appeals
Option 6: Comments Line: For all regional mobility services (24-hour recorded line available Monday-Friday)

ADA Service for Visitors

Out-of-town visitors, who are ADA eligible in their home city or have an apparent disability, can use RideKC Freedom Paratransit Services for up to 21 days in a 365 day period. Visitors must contact RideKC Freedom Regional Eligibility Office, Monday through Friday, 8 a.m.- 4:45 p.m., at (816) 842-9070, option 5. Once this is done, advance reservations can be made up to 14 days in advance. However, reservations must be made at least the day before a scheduled trip by 4:45 p.m.

Travel Training

RideKC’s travel training program is always evolving.  Currently, the following group service(s) can be offered:

• Transit orientation/familiarization: Group activities conducted for the purpose of explaining the transportation systems, services offered and services available. This can include any or all of the following: trip planning, fare system, use of mobility devices, vehicle features, boarding/riding/exiting a vehicle. We can customize this training to suit your group’s needs.
• Train the trainer: These activities are conducted for organizations who are working to assist their clientele to use public transportation. This training is also suited for familiarizing clinicians with public transit, allowing them to serve as a resource for the populations they serve. These activities can include all or any of the following: system familiarization, trip planning, fare system, use of mobility devices, vehicle features, boarding/riding/exiting a vehicle. This activity can also be customized to suit your group’s needs.

(Note: Pandemic conditions may require that trainings be virtual until further notice.)

Please send inquiries to traveltraining@kcata.org.