Accessibility Features

Bus Accessibility Features

Buses throughout the Kansas City region are fitted with lifts or ramps so the vehicles are accessible to riders with disabilities. It’s just one of many accommodations that the region has in place to ensure equal access to public transportation. Other arrangements for riders with disabilities include:

• Service animals are allowed on buses.
• Priority seating is available near the front of the bus.
• One attendant may ride free.
• Assistance for hearing impaired is available nationwide at 711.
• Riders with disabilities qualify for reduced fares throughout the region.
• Reduced fares are available for riders with disabilities throughout the region. See our list of fares and passes to see how to apply.
• Complementary paratransit services are available for anyone with a disability.

Paratransit Accessibility Features

Mobility Devices
Individuals using mobility aids belonging to any class of three-or-more-wheeled devices, usable indoors, designed or modified for and used by individuals with mobility impairments, whether operated manually or powered, will be transported. The only exception is, if the combined weight of the mobility aid/occupant exceeds that of the lift/ramp specifications or if carriage of the device is demonstrated to be inconsistent with legitimate safety requirements.

Securing Mobility Devices 
Paratransit Services will make all attempts to secure mobility aids. The operator may ask the rider to transfer to a seat, as it may be difficult to safely secure the passenger within the mobility device. However, it is the rider's choice whether to transfer or remain in his or her mobility device. Transportation will not be denied to a passenger in the event the operator has difficulty securing the mobility aid.

Access to Vehicle Using Wheelchair Lift/Ramp
RideKC Freedom shall permit individuals using a cane, crutch, walker, or other assistive devices to use the vehicle’s wheelchair lift/ramp to enter the vehicle.

Reasonable Modification Requests  

A reasonable modification for purposes of complementary ADA paratransit is a modification to RideKC Freedom’s policies, practices or procedures that is requested by an eligible customer to ensure they are able to use the paratransit system. 

To request a reasonable modification to current policies, practices or procedures, please call Customer Service at (816) 842-9070 and press 1 to request a Reasonable Modification Request Form.  

You can also find the form on the RideKC website here:
English
Spanish 

RideKC Freedom may deny requests for modifications where:

1. Granting the request would fundamentally alter the nature of Access’ services, programs, or activities;
2. Granting the request would create a direct threat to the health or safety of others;
3. It is determined that the customer is able to fully use the entity’s services, programs, or activities for their intended purpose without the requested modification;
4. Granting the request would cause an unreasonable financial or administrative burden. 

For more information contact a Customer Service agent at (816) 842-9070 or by email at WeHearYou@kcata.org. 

Reasonable Modification Complaints 
If you would like to file a complaint regarding the service or determination of your reasonable modification request, please contact the Reasonable Modification Coordinator at 816-842-9070 or by email at WeHearYou@kcata.org. RideKC will review and investigate each complaint regarding reasonable modification that is filed and respond to you, with a reason for the response, within 14 calendar days.  

Reasonable Modification Coordinator 
The Director of Paratransit Services is the person designated to coordinate the efforts of RideKC to comply with reasonable modification requirements including determinations of requests and handling complaints.